Returns Policy

All returned items must be returned to us in original box. A re-stocking fee of up to 25% may apply to items returned without the original box. IT Networking hardware include a 1-year warranty. Servers and Storage units include 2-year warranty. Warranty includes any manufacturer failure that is not caused by user error, natural occurrences, or misused. Within the first 30 days of purchase, we offer full refund with RMA. After the 30 days, we will replace or repair product under warranty policy. If you open a return request because of ‘buyer cancellation, don’t need anymore’, units need to be delivered with the same condition. If not, a restocking fee may apply. Our warranty does not apply for customer errors during the configuration and installation, accident after the product has been delivered, altering, and modifying.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All refurbished product has been tested and certified to new working condition. There could be some cosmetic blemishes which has no effect on the performance of the hardware.